Privacy Policy

Next Level Floor Care + More ("we", "us", "our") is a Dallas, Texas cleaning and restoration company. This Privacy Policy explains what information we collect when you use our website nextlevelfloorcaredallas.com or contact us for service, how we use it, and the choices you have.

• Contact details you submit through forms, calls, texts, or emails: name, phone number, email address, service address, and details about the work you're requesting.
• Booking information processed through our booking widget (provided by Markate), including the services you select and appointment time.
• Automatic data collected by cookies and analytics: IP address, browser type, device type, pages viewed, referring URL, and approximate location derived from IP.
• Payment information is processed by our payment processor. We do not store full card numbers on our servers.

• To schedule, perform, and follow up on the services you request.
• To send appointment confirmations, reminders, quotes, receipts, and service updates by phone, text, or email.
• To respond to questions, reviews, and support requests.
• To improve our website, marketing, and customer experience.
• To comply with legal obligations and enforce our Terms of Service.

When you provide your phone number and opt in, we may send you transactional and promotional text messages about your appointment, quote, or account. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Your mobile information (phone number and consent) is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All other data categories are subject to our standard sharing rules described below.

We use essential cookies to run this site and, with your consent, analytics cookies to understand how visitors use it. You can manage your choice using the cookie banner or your browser settings. See our Cookie Policy for details.

We share information only with:

• Service providers that help us run our business (CRM, booking, hosting, analytics, payment processing, email/SMS delivery).
• Professional advisors (accountants, attorneys, insurers) when needed.
• Authorities when required by law, court order, or to protect rights and safety.

We do not sell your personal information.

We keep customer records for as long as needed to provide services, comply with tax and legal requirements, and resolve disputes — typically up to seven (7) years for financial records. Marketing contacts are kept until you unsubscribe.

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of marketing communications. Texas residents may exercise rights under the Texas Data Privacy and Security Act. To make a request, contact us using the details below.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our services are directed to homeowners and property managers. We do not knowingly collect information from children under 13.

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Next Level Floor Care + More
Dallas, Texas
Phone / Text: (469) 416-4815
Email: hello@nextlevelfloorcare.com